Returns & Refunds

Return window

You may request a return within days of delivery.

Condition for return

The item must be unused, unworn and unwashed, with all original tags, packaging, dust bags and freebies intact. Items that show signs of use cannot be accepted.

What cannot be returned

• Any product whose seal has been broken or which has been used — cosmetics, perfumes, attars, serums, balms and soaps cannot be resold once opened, for hygiene and safety reasons. This is standard across the industry and is not negotiable.
• Candles that have been lit, and incense packs that have been opened
• Items marked “Final Sale” on the product page
• Items damaged through misuse, stored in direct heat, or altered after delivery

This does not affect your rights if the item arrived damaged, defective or was the wrong item.

If a product doesn't suit your skin

Always patch test a new serum or oil on your inner arm before using it on your face. If you have a genuine adverse reaction, stop using it, photograph the reaction, and write to us within 48 hours — we will take it back even if the seal is broken, and refund you in full. We would rather do that than have you keep something that does not agree with you.

Damaged, defective or wrong item

Tell us within 48 hours of delivery at with your order number and photographs, including a photograph of the outer packaging. We will arrange a free pickup and send a replacement or a full refund, whichever you prefer.

How to start a return

1. Email with your order number and the reason.
2. We confirm the request and arrange a reverse pickup where our courier serves your PIN code.
3. If your PIN code is not serviceable for pickup, we will ask you to self-ship and we reimburse reasonable courier charges up to ₹150 against a receipt.

Refunds

Once the returned item reaches us and passes a quality check, we process the refund within .

• Prepaid orders are refunded to the original payment method.
• Cash-on-delivery orders are refunded to a bank account you provide.
• The cash-on-delivery handling fee is not refundable.
• Shipping charges are refunded only when the return is due to our error.

How long the money takes to appear after we process it depends on your bank.

Shelf life

Every product carries a batch number and a best-before date on the pack. We do not dispatch anything with less than six months of shelf life remaining. If you receive something short-dated, tell us and we will replace it.

Exchanges

For a different size or colour, place a fresh order and return the original item. This is faster than an exchange and means you are not waiting on stock.

Order cancellation

You can cancel any time before dispatch by emailing us — full refund, no questions. After dispatch, please use the return process above.