Shipping Policy

Where we ship

We ship across India. We do not ship internationally at this time.

Dispatch time

Orders are dispatched within of being placed. Orders placed on a Sunday or a public holiday are dispatched the next working day.

Delivery time

Once dispatched, delivery usually takes , depending on your PIN code. Remote and north-eastern PIN codes can take a few days longer.

Shipping charges

How we pack

Glass bottles are bubble-wrapped and boxed with void fill. Attars and serums travel in their own inner carton. If a bottle still arrives broken — it happens — photograph the parcel before unpacking further and we will replace it immediately.

Tracking

You will receive a tracking link on your registered mobile number and email once the parcel leaves us. Tracking can take up to 24 hours to start showing movement.

Failed delivery

Our courier attempts delivery up to three times. If all attempts fail, or the parcel is refused, it returns to us. For prepaid orders we refund the order value; the shipping charge is not refunded. For repeated refusal of cash-on-delivery orders we may restrict that payment method on future orders.

Wrong or incomplete address

Please check your address and mobile number before placing the order. We cannot change an address once the parcel has been handed to the courier.

Questions

Write to or call () with your order number.